Frequently Asked Questions

Frequently Asked Questions — Pebble Stays

What does Pebble Stays do?

We manage the everyday work of running a short stay property, from listings and pricing to guest communication, cleaning coordination and property care. Our focus is on helping your property perform while making ownership easier.

Which areas do you service?

We provide Airbnb and short stay management across the Cairns region including Cairns City, Northern Cairns Beaches and Palm Cove. If your property is in a surrounding suburb or nearby beach community, contact us to discuss whether we can assist.

Do you only manage properties on Airbnb?

No. We manage listings across platforms such as Airbnb and Booking.com. We recommend a booking platform strategy suited to your property and coordinate calendars to keep availability up to date.

Is my property suitable for short stay accommodation?

Suitability depends on its location, presentation, amenities, running costs and guest demand. Any relevant council requirements, body corporate rules and insurance conditions also need to be checked. We can discuss your property’s potential and the practical steps to explore before getting started.

How much could my property earn on the short term/Airbnb market?

Income depends on factors such as location, property size, presentation, seasonality and availability. We can prepare an estimate informed by comparable properties and market conditions, and discuss the expenses involved. Estimates are a guide, rather than a guarantee of future bookings or returns.

How much do you charge for management?

We provide a personalised quote outlining our management fee, the income it applies to and any separate charges. Before you sign, we explain how cleaning, linen, booking platform fees and other expenses are handled, so you understand what is included.

Will short stay letting earn more than a permanent rental?

It can, but higher booking revenue does not necessarily mean a higher net return. Cleaning, utilities, furnishing, management fees, platform charges and periods without bookings all affect the outcome. We help you compare the likely income and expenses against your goals for the property.

Can you help get my property ready for guests?

Yes. We provide practical guidance on presentation, furnishings, essential amenities and guest readiness. We can also coordinate photography and listing creation. Any setup work and associated costs are discussed with you before proceeding.

What happens if a guest damages my property?

If damage is identified, we document the issue, notify you and assist with the relevant booking platform’s claim process where applicable. Recovery depends on the circumstances, evidence and platform terms, and cannot be guaranteed. Appropriate insurance for short stay use is also important.

Can I still use the property myself?

Yes. Personal stays can be planned by blocking available dates in advance, subject to existing guest bookings. Let us know your plans early so we can coordinate the calendar and any cleaning needed around your visit.

Can I switch to Pebble Stays from another manager?

Yes. We can help plan the transition, including access arrangements, future bookings and listing setup. The process depends on your current agreement and the booking platforms involved. Listing ownership and whether reviews can be retained need to be checked before making changes.

How do I get started?

Contact us with your property’s address and a little information about its current setup and your goals. We’ll discuss its suitability, potential income and management requirements, then provide a personalised proposal.

Still have a question?

Talk to our team about your property and what you’d like to achieve.